SHIPPING POLICY

We normally ship our packages out via DHL or Fedex express. Orders will ship within 1-2 business days of receiving payment. Orders require 3-5 business days for delivery after it ships depending on its destination. Once an express shipment is placed please contact Virgin Brazilian to verify we have received your request.

Virgin Brazilian is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.

We do NOT refund shipping charges for orders returned.

RETURN POLICY

Your satisfaction is our main goal, and we pride ourselves in providing our customers with the best possible hair experience.

Starting online returns is easy.  

• Please visit our return and exchange page: www.virginbrazilian.com/apps/parcelpanel-returns .
• Enter your email address and verification code to sign in.
• Go to your order history, select the order and items you want to return or exchange and follow the instructions, 
only 4 steps complete the returns request and submit. 
• Once your request is approved, you will get email updates notifications with shipping guidelines.

 For a more detail description of our return policy, please visit:

 www.virginbrazilian.com/pages/exhanges-returns