Shipping Methods:

Virgin Brazilian utilizes reliable carriers such as USPS, Ontrac, FedEx, UPS, DHL, and Royal Mail for global shipping.

Total Delivery Time:

Total delivery time = processing time + shipping time.

Processing Time

After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

Additional Notes:

• Local logistics deliver on business days (Mon. - Fri.).
• Ensure your delivery address is accessible on workdays.
• Keep your phone on, as carriers may contact you.
• Some services may require a signature for delivery.
• If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.

Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!